Marblewire Software Privacy Policy

At Marblewire, we take the privacy of your data very seriously. In drafting this privacy policy (“Policy”), we have endeavoured to use language that communicates in the clearest possible way, how we treat your personal information with us.

The defined terms in this Policy have the same meaning as those in our at Terms of Use which You should read together with this Policy. By using our Service, You consent to the terms of this Policy and agree to be bound by it and our Terms of Use.

The information we collect

When You sign up for Marblewire Trellis Online, we ask for your name, company/organisation name and e-mail address. This information is used to:

  • verify your identity,
  • assist You with the resolution of technical support issues,
  • send application notifications,
  • administer the service,
  • notify You of new feature announcements and
  • otherwise communicate with You

We store on your behalf, all information - data, text, files and any other materials that You, your account users and other internet users upload into your Service account - we store your account data so You can readily access it for use and modification.

We store the IP address of each user that accesses the Service. Every computer on the internet has an Internet Protocol address referred to as an IP address. This address does not reveal anything personal about the user - we hold this information for security and audit purposes.

We store information on what pages You access or visit - this information helps us improve the quality of our service.

We keep your data confidential and will never share, sell, rent or otherwise pass it on to third parties. We will not make use your company/organisation name in making any marketing statements without asking your permission.

Law enforcement

Marblewire will not hand over your data to law enforcement unless we have a court order to that effect. We will refuse all requests for customer information that do not satisfy this requirement.

In the event that we are legally bound to hand over your data, we will always inform You unless we are legally prevented from doing so.

How your data is stored

The Service uses industry standard protocols to protect all information stored including Transport Layer Security (TLS) and Secure Sockets Layer encryption (SSL) and hardware firewalls.

All data is encrypted via TLS/SSL when transmitted from our servers to your browser and vice versa. While your data isn’t encrypted when it is in our database (since we aim to load your data as quickly as possible), the database is firewalled ensuring only authorised and authenticated access is allowed.

Marblewire uses third party vendors and hosting partners to provide the necessary hardware, software, networking, storage, and related technology required to run our services. Although Marblewire owns the code, databases, and all rights to the Service, You always retain all rights to your data.

Deleted data

When You cancel your account, we delete all your data (unless your request otherwise) and ensure that none of your data is stored on any of our servers past 30 days. This gives us the chance to recycle any historical backups of your data that we might have on backup media.

How we use cookies

A cookie is a small piece of data sent to your web browser by a server and stored on your hard drive. Many websites leave a cookie on your machine in order to identify You if You return. Cookies cannot read any data from your hard drive other than what is already included in the cookie. Cookies cannot damage your system.

The Service stores a cookie on your computer so that You may have sessions of interacting with the Service without having to log in (provide your email address and password) again when viewing each individual web page. Your web browser must be set to accept cookies in order to use the Service.

Changes and Questions

Marblewire may update this policy from time to time however we will notify You of any significant changes by emailing the primary Service account holder or by placing a prominent notice on our website.

If You have any questions at all about this privacy policy, please get in touch with us at support at marblewire dot com, we’ll be happy to help.